Eric Penn rejoins Tim Keirnan on the show for a critique of Garmin dash cameras. And on Design Critique, you know we bought them with our own money and used them over a number of years, no review units on loan for a week or other favors from the manufacturer. The guys discuss the following models:
* nuviCam LMTHD that combines a GPS with a dash cam
* Garmin 35
* Garmin 46
* Garmin Mini

In both Eric’s and Tim’s critiques, Garmin customer support was a big positive to the customer experience. Sure, the products were useful and usable, without any outstanding problems, but the quality of the customer service is an integral part of the hardware.

When Tim’s nuviCam broke after only two years, Garmin customer support worked diligently to help him fix it. Even though it could not be fixed, having a company sincerely try to help solve a problem salvaged the relationship and Tim would consider another Garmin purchase in the future. Our previous episode with customer service professional expert Charlotte Purvis rings true here. Having high quality staff pleasantly and competently helping on the phone makes a big difference to a brand.

In Eric’s case, his Dash Cam 35 broke under the warranty period and Garmin quickly replaced it. No fuss, no muss. Eric discusses using the Garmin 46 and Garmin Mini together to record both front and rear views in his FiestaST.

Eric also talks about his use of Garmin products for cycling. Visit Eric’s YouTube channel for a glimpse into his life on wheels.

Garmin website publicity photos respectfully used without permission.

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