Special holiday episode! Good online shopping requires a usable website and prompt customer service. Tim and Tom discuss their experiences with CCMusic.com, website for legendary merchant Collector’s Choice Music. A terrific print catalog does not automatically translate into a terrific website–what do they do well and what needs help?

PLUS the show’s email address is revealed, an interview with a special guest from the North Pole gets out of hand, and house band Peter Grey sings of peace and love. Season’s greetings and lots of luck to you and yours in the new year.