In an audio editorial, Tim asks if the supposed death of bricks 'n mortar stores at the hands of online sales is greatly exaggerated. What do you think?
The article mentioned in this episode can be read in full at
http://blog.intuit.com/trends/browsing-fees-a-new-retail-strategy-or-the-end-of-bricks-and-mortar/


Design Critique does not accept advertising, but the following merchants deserve honorable mention due to their bricks and mortar customer service:
Averill Racing Stuff, Inc. (customer education & advice)
Best Buy (in-store warranty service on Logitech & Phillips products)
Staples (website easily & accurately displays product stock at particular locations)

Direct download: DesignCritique99_RetailingExperience.mp3
Category:podcasts -- posted at: 2:54pm EDT