DC113 Interview: Wayne Neale on Customer Experience, Design Thinking, and Service Design

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:
* Experience Design: From UI to User Experience to Customer Experience and beyond
* Design Thinking
* Service Design

You can find Wayne at
http://www.kydak.com/

The service design episodes of Design Critique Tim mentioned can be heard here:

http://designcritique.net/dc32b-interview-cafe-design-with-tom-diab

http://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-spool

http://designcritique.net/10th-anniverary-episode-with-tom-brinck-on-starbucks-customer-experience

The Tim Cook interview that gives Tim a glimmer of hope that Apple isn’t completely a lost cause:
http://www.npr.org/sections/alltechconsidered/2015/10/01/445026470/apple-ceo-tim-cook-privacy-is-a-fundamental-human-right

Listener Garrick Dee emailed to say he liked our Sustainable Shaving Tools episode and he’s written his own article on traditional wet shaving. Check it out!
http://www.groomingessentialsblog.com/how-to-wet-shave/

Direct download: DesignCritique113_WayneNealeInterview.mp3
Category:podcasts -- posted at: 8:53pm EDT