Dave Mitropoulos-Rundus returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what should we be called and why, and is there a difference–or should there be–between User Experience and Customer Experience? Dave appreciates the terminology differences whereas Tim wonders why we make such fine distinctions when at the root level we’re all  “Designers of Stuff” (trademark pending).

We advise that you read Kelly Goto’s excellent 2018 article X Marks the Spot in Experience Design Thinking: UX vs CX vs Service Design.

And also Jared Spool’s excellent article, UX and CX: Same Language; Different Dialects, conveniently published the day we recorded this episode. We think Jared’s a mind reader!

NOTE: Tim regrets interrupting Dave in this recording, bad etiquette! This is what happens when your producer is hopped up on cough syrup, which you can hear in his deep head cold voice breaking worse than Peter’s in that famous Brady Bunch episode.

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